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Air Pro FAQ

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How do I know if my Air Pro is Powered On?

When the Air Pro is operational, the green Battery LED will be solid. You can also test by operating the camera by pressing the shutter button (camera logo) on top to take a picture.

The camera will vibrate to indicate that a photo has been taken.

 

Power on the Camera by holding the shutter button found on top of the camera for 2-3 seconds.

The Camera will vibrate to indicate the camera has powered up.

Alternatively, you can slide the lever found underneath the shutter up to start video recording.

The Camera will vibrate and the Green LED will turn Red to indicate that recording has started.

 

Please ensure that the camera is fully charged before use using the USB cable provided.

 

Still having issues? Contact Support Here

How do I know if my Air Pro is Powered Off?

Power off camera by holding the Shutter button found on the top of the device.

The Camera will vibrate and the LED will go blank indicating that there is no power to the device.

 

Still having issues? Contact Support Here

Why won’t my Air Pro Power Up?

If you are using the camera for the first time, please use the cable provided to charge your camera ensuring that it is connected to power 2 hours before use. The Cameras LED will light up RED to indicate that the device is charging.

 

The Green Battery LED will turn a Solid Green when the device is fully charged.

 

You can then Power on the Camera by holding the Power button found on the side of the device for approximately 3-5 seconds. The GREEN LED will light up accompanied with vibration to let you know that the Air Pro is operational.

 

Still having issues? Contact Support Here

What do the LED Lights indicate on my Air Pro?

The Air Pro has different LED Lights which indicate different functions found within the camera.

 

Green LED: Camera is in standby mode and ready to be used.

Red LED: Camera is recording if being operated or is being charged when connected to a power source.

Green/Red LED: Camera does not have a functioning memory card inserted.

Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB Storage.*

 

Red LED (Blinking): Indicates that the memory card in use is full.

 

*It is recommended to Format your Memory Card before use.

 

Still having issues? Contact Support Here

How do I Activate the Cameras Wi-Fi Function?

Air Pro Cameras may come with a Wi-Fi Podz*

A Wi-Fi Podz is required in order to use the Wi-Fi Capabilities of the Camera.

 

Air Pro App is currently available on both iOS & Android Platforms and can be downloaded from the relevant store by searching for “iON Camera”.

 

– When Wi-Fi Podz is connected to the back of the device, press the “Wi-Fi” Button for 2-3 seconds.

– The Blue LED will go solid for approximate 20-30 seconds to boot up discovery mode.

– When completed, access the Wi-Fi Settings in your mobile device.

Select the option “WIFIPODZ” and enter password “123456789”**

-When connected, access the iON App. Here you can control the camera remotely and also access your photos/videos from the camera.

 

*Wi-Fi Podz Sold Separately for some models of Air Pro.

** See how to reset password if you are unable to access the Wi-Fi Podz through your mobile device.

 

Still having issues? Contact Support Here

How do I Upgrade my Air Pro’s Firmware?

PC:

-Make sure your iON camera is fully charged.

-Insert your memory card and power your iON product.

-Connect to your PC using the USB cable provided with your product.

-Open your device in the device explorer and double click ion.exe

-Select check (firmware). If an update is available select (Download).

-After download select (Install), a message remove (USB) will appear, do not disconnect yet.

-Close all windows and iON program.

-Select (eject) device safely and select your iON camera.

-Your iON camera LED will flash green and red. Do not interrupt this process.

-When the camera stop flashing wait another 30 seconds and disconnect USB.

-Your camera is now updated and ready to use with the newest firmware

 

MAC:

-Make sure your iON camera is fully charged.

-Insert your memory card and power your iON product.

-Connect your camera directly to your MAC. Do not connect to USB hubs, keyboard or monitor.

-Your iON will show on your desktop as (NO NAME).

-Go to our Downloads Section

-Select iON Air Pro MAC version and confirm download.

-Once download is complete, move file to the root directly of your iON cameras memory, (NO NAME).

-Open the iON program and Select check (firmware). If an update is available select (Download).

-After download select (Install), a message remove (USB) will appear, do not disconnect yet.

-Close all windows and iON program.

-Select (eject) device.

-Disconnect the USB from back of iON camera. Your iON camera LED will flash green and red.

-Do not interrupt this process.

-When the camera stop flashing wait another 30 seconds.

-Your camera is now updated and ready to use with the newest firmware.

 

 

If you are a PC user and still having issues, you can also try a hard reset:

-Connect the camera to the PC.

-Back-up any photos/video that you wish to keep.

-Delete all from camera (including software and config files)

-Disconnect the camera

-Turn on camera and take a few photos

-Connect to PC

You should now have a new version of the built-in application.

-Try and download firmware as previously tried.

 

If you are a MAC user and still having issues, you can also try a hard reset:

-Connect the camera to the PC.

-Back-up any photos/video that you wish to keep.

-Delete all from camera (including software and config files)

-Disconnect the camera

-Turn on camera and take a few photos

-Connect to PC

-Drag and drop the MAC software onto the camera.

-The software should now open up as desired.

 

Still having issues? Contact Support Here

Why doesn’t my Computer recognize my Air Pro?

Please ensure that you are using the cable provided to connect to your PC.

In order for your camera to connect, you must have a memory card inserted into the MicroSD port.
Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB capacity.

You can also reset the device to see if this solves the problem.
This can be done by inserting a pin into the Reset hole found on the back of the device.

 

Still having issues? Contact Support Here

My Air Pro will not take photos?

Please ensure that the Camera Is fully charged and is switched on.

 

When Powered On: Tap once on the Shutter button on the top of the camera.

The Camera will vibrate and the LED will blink to indicate that a photo has been taken.

 

You can also Slide the switch up on the camera to start video recording. This will be indicated with the LED turning Red and a longer vibration.

 

Still having issues? Contact Support Here

My Air Pro didn’t come with all of the Accessories stated on the case.

Each of our Air Pro Products come with a range of different accessories.

Please see below:

 

Air Pro Lite:

Tinbox Type with Clear Display + paper sleeve
USB cable
CamLOCK ™
CamLOCK™ Key
Quick User Guide
Warranty Card
Tripod
Helmet Mount
Ball Joint – L Shape
Double Faced Adhesive –  Helmet (1pc)
ion label
sensormatic tag

 

Air Pro Lite Wi-FI:

PVC transparent Box + paper sleeve
USB cable
CamLOCK ™
CamLOCK™ Key
Quick User Guide
Warranty Card
Tripod
Helmet Mount
Ball Joint – L Shape
Double Faced Adhesive –  Helmet (1pc)
ion label
WiFi PODZ
sensormatic tag

 

Air Pro Wi-Fi (Black Friday Deal):

Giftbox with inside PS blister tray (contract price)
outsourced Bike Mount (like S3000)
short USB cable
CamLOCK ™
Quick User Guide
Warranty Card
ion label
Paper card
sensormatic tag

Air Pro 2 Wi-Fi:

Tinbox Type with Clear Display + paper sleeve
USB cable
Universal Power adapter
Pouch
 Tripod
Secure Strap
CamLOCK ™
CamLOCK™ Key
Ball Joint – Short
Double Faced Adhesive –  Helmet
Helmet mount
Quick User Guide
Warranty card
ion label
WIFI PODZ
sensormatic tag

Air Pro 3 Wi-Fi:

Tinbox Type with Clear Display
USB cable
Universal Power adapter
Pouch
 Tripod
Secure Strap
CamLOCK ™
Ball Joint – Short
Double Faced Adhesive –  Helmet
Helmet mount
Quick User Guide
Warranty card
WIFI PODZ
ion label

 

Speed Pro:

Dual USB car adapter
Pouch
Secure Strap
CamLOCK ™
CamLOCK™ Key
Suction Mount
Cam Locker Slot – Action
Fix Screw
Ball Joint – Short
Bike Mount
Quick User Guide
Warranty card

CamoCam:

Magnetic Lid giftbox with inside PS blister tray (contract price)
USB cable
Dual USB car adapter
Secure Strap
Dual USB car adaptor
CamLOCK ™
Quick User Guide
Warranty card
ion label
Pictorial Guide of Fishing & Hunting Mount
sensormatic tag
USB cable
Fishing & Hunting Mount

The Game:

Tinbox Type with Clear Display + paper sleeve
USB cable
Universal Power adapter
Pouch
Stand
Tripod
CamLOCK ™
CamLOCK™ Key
Ball joint – L shape
Helmet mount
Single Faced Adhesive – Helmet x 2
Single Faced Adhesive – Fitting Piece x 2
Mount strap – short
Fitting piece
Quick User Guide
Warranty card

 

Please Contact your supplier if there is anything missing from your purchase.

Still having issues? Contact Support Here

 

My Air Pro’s Power light keeps blinking Red when trying to power on & Air Pro will not read my memory card.

In order for your camera to operate, you must have a memory card inserted into the MicroSD port found on the side of the device.

 

A Red Blinking Light Indicates that the Memory Card you are using is full so will need to either clear memory or use another Memory Card.

 

A Red/Green Blinking Light indicates that the memory card you are using is not compatible with the device.

 

Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB Storage.

It is recommended to Format your Memory Card before use.

 

Still having issues? Contact Support Here

How do I get the Air Pro App for my mobile device?

The iON Camera app is available from the iOS and Android Store only.

 

For iOS users, go to the AppStore and search “iON Camera”.

Android users, go to the Google PlayStore and search “iON Camera”.

 

Simply install the app ready for use with your Air Pro Camera.

 

Still having issues? Contact Support Here

Why is my Wi-Fi picture fuzzy?

When Connected to iON Camera app, please ensure you there is no distance greater than 10m between the Air Pro and Mobile Device.

You may need to upgrade your Firmware if the problem still persists.

We are always working to improve the cameras capabilities with regular Firmware Updates.

Head over to our Downloads to get the latest Firmware Updates.

 

Still having issues? Contact Support Here

What are the depths that my Air Pro be used underwater?

Depending on your model of Air Pro, our cameras are durable underwater for producing recordings and photos.

The iON Air Pro/Air Pro 2 is waterproof up to 30 feet / 10 meters with no need for an additional outer casing. The Air Pro 3 is waterproof up to 49ft / 15 meters.  A rubber seal on the PODZ forms the waterproof barrier to protect the camera when the PODZ lock is set. This seal must be kept clean as a single strand of hair or a grain of sand can cause a leak into the camera. The camera is meant for fresh or salt water but, after use in salt water, the camera should be rinsed and the seal carefully wiped with clean, fresh water and then dried. Not doing so can cause corrosion or failure of the seal.

 

Still having issues? Contact Support Here

Why does my Air Pro create two separate files when recording?

One of the features of our camera it allow you ease of uploading to social media. The camera creates two files by design. The first is the full sized HD video file. The second is a duplicate in a lower resolution suitable for upload to social media sites. The files will have the same name but the smaller one has _thm added. For example IONX0001.MP4 and IONX0001_thm.MP4.

 

Still having issues? Contact Support Here

How long does it take to charge the Battery fully?

The quickest charging is through the AC Power adapter – about 80% capacity after 1 hour and fully after about 1.5 hrs. The battery will reach about 80% capacity after about 2 hours on a computer’s USB port and about 3 hours for full capacity. A charge from the Battery Booster will take about 1.5 hrs.

 

Still having issues? Contact Support Here

How long can I record on a Single Charge with my Air Pro?

You can use your camera for about 2.5 hours on a single charge. Using Wi-Fi will decrease this time considerably. Turn Wi-Fi off when not in direct use. The battery may deplete a bit more quickly in a cold environment.

 

Still having issues? Contact Support Here

How much video can be taken on a single Memory Card?

1080p/30fps video and 720p/60fps use about 1 GB of space in 8 minutes.
720p/30fps uses about 1GB of space in 15 min.
960p/30fps uses about 1GB in 13 min.
A 16GB card will hold about 2 to 2.5 hrs. hrs of 1080p/30fps video.

 

Still having issues? Contact Support Here

 

 

What does the HDMI port do on my Camera?

The HDMI port allows the user to connect the camera to HD Display.

When connected to a HD Display you can use the cameras viewfinder and function the camera.

 

Still having issues? Contact Support Here

What are the Minimum/Maximum operating Temperature tolerances for my Air Pro?

The iON Air Pro is an action sports camera designed for use in some extreme environments. We do not have official tolerances but we expect it to operate under most conditions. The battery may deplete more quickly in temperatures below freezing but has been tested to record for about 2 hours at about 0 degrees Fahrenheit. Always allow a “frozen” camera to warm up before removing the PODZ so any condensation created as the camera warms does not enter the camera. We do not recommend using the product in environments over 130 degrees Fahrenheit.

 

Still having issues? Contact Support Here

What does the AV/MIC Port do on my Air Pro?

Depending on your model of Air Pro, you will either have a AV (Audio/Visual) input or MIC (Microphone input) on the back of your camera.

 

The 2.5mm AV input can produce an Audio and Visual output to a device of your choice using a Scart/AUX output.

 

The 3.5mm MIC input (Air Pro 3 only) allows you to use an External Microphone for use when shooting videos to improve sound quality.

 

Still having issues? Contact Support Here

How do I Reset my Air Pro Device?

If you need to reset your camera, you can do by sticking a pin into the insert on the back of the camera with “RESET” written above it.

Once completed, your camera should function as expected.

 

If you are a PC user and still having issues, you can also try a hard reset:

-Connect the camera to the PC.

-Back-up any photos/video that you wish to keep.

-Delete all from camera (including software and config files)

-Disconnect the camera

-Turn on camera and take a few photos

-Connect to PC

You should now have a new version of the built-in application.

-Try and download firmware as previously tried.

 

If you are a MAC user and still having issues, you can also try a hard reset:

-Connect the camera to the PC.

-Back-up any photos/video that you wish to keep.

-Delete all from camera (including software and config files)

-Disconnect the camera

-Turn on camera and take a few photos

-Connect to PC

-Drag and drop the MAC software onto the camera.

-The software should now open up as desired.

Still having issues? Contact Support Here


 

Still having issues? Contact Support Here