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DashCam FAQ

dashfaq

How do I know if my DashCam is Powered On?

In order for the DashCam to be operational, it requires a 3.7V DC adapter with power running through to be connected at all times. If mounted in a car, the camera will start up when the engine is started.

 

When the DashCam is operational, the Blue Battery LED and Green Wi-Fi LED will be solid when starting up.

When booted up, A Red LED will indicate that recording has started. A voice can be heard to let you know that normal recording has started.

 

You can also test by operating the camera by pressing the shutter button (camera logo) on the button panel to take a picture. A camera shutter can be sound to indicate that a photo has been taken.

 

Please ensure that the camera is connected to a power source when using.

 

Still having issues? Contact Support Here

How do I know if my DashCam is Powered Off?

The DashCam will power off when the engine is turned off when mounted in a car.

You can alternatively pull the DC adapter out to switch off the camera and stop recording.

 

Still having issues? Contact Support Here

Why won’t my DashCam Power Up?

If you are using the camera for the first time, please ensure that a blank memory card is inserted before use.

 

Next insert the Power adapter and the Camera should automatically startup.

The Cameras LED will light up GREEN initially to indicate that the device is starting eventually turning RED when Recording has begun.

 

Still having issues? Contact Support Here

What do the LED Lights indicate on my DashCam Wi-Fi?

The DashCam Wi-Fi has different LED Lights which indicate different functions found within the camera.

 

GREEN LED: Camera is in standby mode and ready to be used.

RED LED: Camera is recording if being operated.

PURPLE LED: Event Recording has begun.

GREEN Wi-Fi LED: Wi-Fi has begun and ca be connected to a mobile device.

ORANGE GPS LED: Camera is collecting GPS data while recording.

Blinking RED LED: Indicates that memory card is full

Blinking RED/BLUE LED: Indicates that there is no memory card inserted or card is not compatible with device.*

 

*Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB Storage. It is also recommended to Format your Memory Card before use.

Still having issues? Contact Support Here

How do I Activate the DashCams Wi-Fi Function?

Wi-Fi is only available with our “DashCam Wi-Fi” model

Our regular DashCam is not compatible with mobile devices.

 

DashCam App is currently available on both iOS & Android Platforms and can be downloaded from the relevant store by searching for “iON DashCam”

 

Once installed you will need to:

-Power on DashCam

-Hold the Wi-Fi button on button until you hear “Wi-Fi Start up” accompanied by a GREEN LED.

-Within Phone settings, find available Wi-Fi Network “DashCam Wi-Fi”

-Enter Password “123456789”

 

You should now be connected to the network and can access the camera remotely through the installed iON DashCam app.

 

Still having issues? Contact Support Here

How do I upgrade my DashCams Firmware?

Head over to the Downloads Section of our website to download the latest Firmware for your Camera.

 

PC:

-Insert your memory card and power your iON product.

-Connect to your PC using the USB cable provided with your product.

-Open your device in the device explorer

-Drag & Drop the downloaded file onto the root of your Device.

-Close all windows.

-Select (eject) device safely and select your iON camera.

-Your iON camera LED will flash green and red. Do not interrupt this process.

-When the camera stop flashing wait another 30 seconds and disconnect USB.

-Your camera is now updated and ready to use with the newest firmware

 

MAC:

-Make sure your iON camera is fully charged.

-Insert your memory card and power your iON product.

-Connect your camera directly to your MAC. Do not connect to USB hubs, keyboard or monitor.

-Your iON will show on your desktop as (NO NAME).

-Select iON DashCam MAC version and confirm download.

-Once download is complete, move file to the root directly of your iON cameras memory, (NO NAME).

-Select (eject) device.

-Disconnect the USB from back of iON camera. Your iON camera LED will flash green and red.

-Do not interrupt this process.

-When the camera stop flashing wait another 30 seconds.

-Your camera is now updated and ready to use with the newest firmware.

 

Still having issues? Contact Support Here

Why doesn’t my Computer recognize my DashCam?

Please ensure that you are using the cable provided to connect to your PC/Mac.

 

In order for your camera to connect, you must have a memory card inserted into the MicroSD port.

Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB capacity.

Where can I find the manual for the DashCam & DashCam Wi-Fi?

All our manuals are available for download from our User Manual Section.

 

Still having issues? Contact Support Here

Why can’t I playback my DashCam videos on my PC or Mac?

If you are unable to play back your videos it may be due to your media player being out of date.

 

We recommend using VLC media player for movie playback as this supports all types of files.

You can download this software for free for PC & Mac Here.

My DashCam will not take Photos or start Events?

Please ensure that the Camera Is fully charged and is switched on.

 

When Powered On: Tap once on the Shutter button on the top of the camera.

The Camera will make a shutter noise and the LED will blink to indicate that a photo has been taken.

 

Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB capacity.

 

Still having issues? Contact Support Here

My DashCam didn’t come with all the Accessories stated on the case.

Each of our DashCam Products come with a range of different accessories.

Please see below:

 

DashCam:

USB Cable
5M Power cable
USB Car Adaptor
Windshield Mount
Sensormatic tag
Motor+software CD
Warranty Card
Multi-lingual QSG
iON Label

 

DashCam Wi-FI:

USB Cable
5M Power cable
USB Car adaptor
Windshield Mount
Sensormatic tag
Motor+software CD
Warranty Card
Multi-lingual QSG
iON Label

If any of these items are missing, please contact your supplier.

 

Still having issues? Contact Support Here

How do I set the Time & Date for my DashCam?

DashCam: You can set the DashCam’s Time & Date in the On-screen Settings. Go to General>Date/Time

 

DashCam Wi-Fi: Date & Time settings can be managed by accessing the app on your mobile device and going to Settings>General>Date/Time.

 

Still having issues? Contact Support Here

My DashCams Power light keeps blinking Red when trying to power on & DashCam will not read my memory card.

In order for your camera to operate, you must have a memory card inserted into the MicroSD port found on the side of the device.

 

A Red Blinking Light Indicates that the Memory Card you are using is full so will need to either clear memory or use another Memory Card.

 

A Red/Blue Blinking Light indicates that there is no memory card intact or the memory card you are using is not compatible with the device.

 

Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB Storage.

It is recommended to Format your Memory Card before use.

 

Still having issues? Contact Support Here

How do I get the DashCam App for my Mobile Device?

The DashCam app is available from the iOS and Android Store only*

 

For iOS users, go to the AppStore and search “iON DashCam”.

Android users, go to the Google PlayStore and search “iON DashCam”.

 

Simply install the app ready for use with your DashCam Camera.

 

Please Note: DashCam App is only compatible with DashCam Wi-Fi Model.

 

Still having issues? Contact Support Here

My Wi-Fi picture is fuzzy?

When Connected to DashCam app, please ensure you there is no distance greater than 10m between the DashCam and Mobile Device.

You may need to upgrade your Firmware if the problem still persists.

We are always working to improve the cameras capabilities with regular Firmware Updates.

Head over to our Downloads to get the latest Firmware Updates.

Please Note:  DashCam app only compatible with DashCam Wi-Fi

 

Still having issues? Contact Support Here

How do I access my GPS Data from my DashCam?

In order to access the data from the DashCam, you need to upload the files to a GPS tracker website such as www.kinomap.com

 

Still having issues? Contact Support Here

How much Video can be stored on a single Memory Card?

A 16GB card will hold about 2 to 2.5 hrs. hours of 1080p/30fps video.

 

Still having issues? Contact Support Here


 

Still having issues? Contact Support Here