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iON Adventure FAQ

iON Adventure

How much video can be taken on a single Memory Card?

A 16GB card will hold about 2 to 2.5 hrs. hours of 1080p/30fps video.

How do I access my GPS Data from my iON Adventure?

In order to access the data from the iON Adventure, you need to upload the files to a GPS tracker website such as www.kinomap.com

Once uploaded, you can see different types of information gathered such as location, speed & altitude.

My Wi-Fi picture is fuzzy?

When Connected to ION Camera app, please ensure you there is no distance greater than 10m between the ION Adventure and Mobile Device.

You may need to upgrade your Firmware if the problem still persists.

We are always working to improve the cameras capabilities with regular Firmware Updates.

Head over to our Downloads to get the latest Firmware Updates.

How Do I get the ION Adventure App for my mobile device?

The ION Camera app is available from the iOS and Android Store only*

For iOS users, go to the AppStore and search “iON Camera”.

Android users, go to the Google PlayStore and search “iON Camera”.

Simply install the app ready for use with your ION Adventure Camera.

I. My Air Pro’s Power light keeps blinking Red/Blue when trying to power on & ION Adventure will not read my memory card.

In order for your camera to operate, you must have a memory card inserted into the MicroSD port found on the side of the device.

A Red Blinking Light Indicates that the Memory Card you are using is full so will need to either clear memory or use another Memory Card.

A Red/Blue Blinking Light indicates that there is no memory card intact or the memory card you are using is not compatible with the device.

Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB Storage.

It is recommended to Format your Memory Card before use.

How do I set the Time & Date for my iON Adventure?

You can set the Time & Date in your camera by using the application built into the Camerea.

Simply plug your camera into a computer and access the file “ion_win.exe” or “ion_mac” on Mac.

Within General, go to Date & Time “SET”.

Where can I find the manual for the ION Adventure?

All our manuals are available for download from our User Manual Section.

How do I set the Time & Date for my iON Adventure?

Please ensure that you are using the cable provided to connect to your PC.

In order for your camera to connect, you must have a memory card inserted into the MicroSD port.

Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB capacity.

My ION Adventure didn’t come with all the accessories stated on the case.

Please see below:

DashCam:

-ION Adventure HD Sports Video Camera

-USB Cable

-CamLOCK

-Helmet Mount

-Ball Joint-L Shape

-Double Side 3M Adhesive

-Mini Tripod Stand

-Quick Start Guide

My ION Adventure will not start recording?

Please ensure that the device is fully charged and is switched on.

When Powered On: Tap once on the Power button on the side of the camera.

The Camera will vibrate and the LED will blink to indicate that Video Recording has been taken.

Please ensure that you are using aMemory Card Class 6 or above with Maximum 32GB capacity.

Why can’t I playback my ION Adventure videos on my PC or Mac:

If you are unable to play back your videos it may be due to your media player being out of date.

We recommend using VLC media player for movie playback as this supports all types of files.

You can download this software for free for PC & Mac Here.

Where can I find the manual for the ION Adventure?

All our manuals are available for download from our User Manual Section.

My ION Adventure didn’t come with all the accessories stated on the case.

Please ensure that you are using the cable provided to connect to your PC.

In order for your camera to connect, you must have a memory card inserted into the MicroSD port.

Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB capacity.

My ION Adventure will not start recording?

Please ensure that the device is fully charged and is switched on.

When Powered On: Tap once on the Power button on the side of the camera.

The Camera will vibrate and the LED will blink to indicate that Video Recording has been taken.

Please ensure that you are using aMemory Card Class 6 or above with Maximum 32GB capacity.

Why can’t I playback my ION Adventure videos on my PC or Mac:

If you are unable to play back your videos it may be due to your media player being out of date.

We recommend using VLC media player for movie playback as this supports all types of files.

You can download this software for free for PC & Mac Here.

Where can I find the manual for the ION Adventure?

All our manuals are available for download from our User Manual Section.

Where can I find the manual for the ION Adventure?

Please ensure that you are using the cable provided to connect to your PC.

In order for your camera to connect, you must have a memory card inserted into the MicroSD port.

Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB capacity.

My ION Adventure didn’t come with all the accessories stated on the case.

Please ensure that you are using the cable provided to connect to your PC.

In order for your camera to connect, you must have a memory card inserted into the MicroSD port.

Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB capacity.

My ION Adventure will not start recording?

Please ensure that the device is fully charged and is switched on.

When Powered On: Tap once on the Power button on the side of the camera.

The Camera will vibrate and the LED will blink to indicate that Video Recording has been taken.

Please ensure that you are using aMemory Card Class 6 or above with Maximum 32GB capacity.

Why can’t I playback my ION Adventure videos on my PC or Mac:

If you are unable to play back your videos it may be due to your media player being out of date.

We recommend using VLC media player for movie playback as this supports all types of files.

You can download this software for free for PC & Mac Here.

Where can I find the manual for the ION Adventure?

All our manuals are available for download from our User Manual Section.

How Do I Activate the Cameras Wi-Fi Function?

Please ensure that you are using the cable provided to connect to your PC.

In order for your camera to connect, you must have a memory card inserted into the MicroSD port.

Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB capacity.

What do the LED Lights indicate on my ION Adventure Wi-Fi?

The ION Adventure has different LED Lights which indicate different functions found within the camera.

BLUE LED: Camera is in standby mode and ready to be used.

RED LED: Camera is recording and being operated.

Blinking RED/BLUE LED: Indicates that there is no memory card inserted or card is not compatible with device.*

*Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB Storage. It is also recommended to Format your Memory Card before use.

Why won’t my ION Adventure power up?

If you are using the camera for the first time, please ensure that a blank memory card is inserted and the camera is fully charge before use.

Hold the power button found on the side of the device to switch on the device.

If this fails, you can reset the device by inserting a pin into the “RESET” hole found on the rear side where the operation buttons are found.

The Camera should now operate as desired.

How do I know if my ION Adventure is powered off?

The ION Adventure can be powered off by holding down the Power button for approx. 2 sec.

The LED around the Power button will be clear and the camera will become un-operational.

How Do I know if my ION Adventure is powered on?

Hold the Power button on the Side of the Camera to operate the camera.

In Camera mode, the iON Adventure is operational when the BLUE LED around the Power button will be lit-up.
When booted up in Car DVR mode, A RED/PURPLE LED around the power button indicates that recording has started. When the camera is booted up, recording will start automatically.

When in Camera mode, you can also test by operating the camera by pressing the shutter button (power button) on the side panel to start a video. The Camera will vibrate and the LED will turn RED to indicate that Video Recording has begun.

Please ensure that the camera is fully charged with the cable provided for at least 2 hours before use.

How do i see the GPS data?

Our preferred platform is KinoMap.com as soon as you drag your clip on to the uploader the data will be unlocked.

My camera hasn’t recorded the GPS data

Sometimes it takes a while for the camera to pick up the GPS signal so power the camera up for at least a minute before recording  (outside in a clear open space). You can do a test record to check that the signal has been found.

To do this, hit record and the camera will vibrate once to indicate that recording has started.

Hit the record button again to stop, if it vibrates twice then the signal is received, if once then not.

 

 

Still having issues? Contact Support Here