Sidebar

iON's here to help

Learn about the iON SnapCam, view online manuals, get the latest firmware downloads, video tutorials and more. Connect your SnapCam with the all new SnapCam App and show the world how you live.

Keep your SnapCam up to date click here.

Frequently Asked Questions

  • How Do I know if my SnapCam is powered on?

    When the SnapCam is operational, the green Battery LED will blink occasionally to let you know it is functioning. You can also test by operating the camera by tapping on the front to take a Snap.

    Power on the Camera by holding the Power button found on the side of the device for approximately 3-5 seconds. The GREEN Battery LED will blink indicated with a beep to let you know that the SnapCam is operational.

  • How do I know if my SnapCam is powered off?

    Power off camera by holding the Powr button found on the side of the device for approximately 3-5 seconds. The GREEN Battery LED will go Solid and a long beep sound can be heard. When this beep ends, the camera will not operate.

  • Why won't my SnapCam power up?

    If you are using the camera for the first time, please use the cable provided to charge your camera ensuring that the connected to power 2-3 hours before use. The Green Battery LED will turn a Solid Green when the device is fully charged.

    You can then Power on the Camera by holding the Power button found on the side of the device for approximately 3-5 seconds. The GREEN Battery LED will blink indicated with a beep to let you know that the SnapCam is operational.

  • My SnapCam's Power light keeps blinking Red when trying to power on and SnapCam will not read my memory card.

    A Red Blinking Light Indicates that the Memory Card you are using is not compatible with the SnapCam.

    In order for your camera to operate, you must have a memory card inserted into the MicroSD port found on the side of the device.

    Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB Storage. It is recommended to Format your Memory Card before use.

  • Why doesn't my Computer recognize my SnapCam?

    Please ensure that you are using the cable provided to connect to your PC.

    In order for your camera to connect, you must have a memory card inserted into the MicroSD port. Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB capacity.

  • How Do I connect my SnapCam to my Wi-Fi?

    The Camera will automatically power up Wi-FI when connected to the SnapCam App.

  • My SnapCam doesn't Snap?

    Please ensure that the Camera Is fully charged and is switched on.

    When Powered On: Tap once on the front of the camera to take a snap. The Red Camera LED should blink and a small beep sound can be heard. This indicates that the camera has took a snap.

    You can also Double Tap to start video recording. This is indicated with a Solid Red Camera LED and an accompanied beep sound.

  • How Do I get the SnapCam App for my mobile device?

    SnapCam App is currently available on Android and iOS. Please visit the relevant app store to get the app.

  • My Wi-Fi picture is fuzzy?

    When Connected to SnapCam App, please ensure you there is no distance greater than 10m between the SnapCam and Mobile Device.

    We are always working to improve the cameras capabilities with regular Firmware Updates. Head over to our Downloads to get the latest Firmware Updates.

Learn how to use your SnapCam

Just got the new SnapCam?

Let's download the latest update

Click here for Mac.

Click here for PC.

Download the SnapCam user manual

Click here for User Manual.