If you have just purchased you camera, we recommend running the Desktop App for your camera to update the firmware. You will only need to do this once.
iON Air Pro™ 1 Software for Apple MAC
iON Air Pro 2/CamoCam/Speed Pro Software for Apple MAC
iON Air Pro™ 3 Software for Apple MAC
iON SnapCam LE Firmware
You can Reset the device by holding the power button for 10-15 seconds
You can Reset the device by holding the power button for 10-15 seconds.
For step by step instructions on how to upgrade your iON SnapCam firmware, plus video tutorials, quick start guides and SnapCam specific FAQs please see our dedicated SnapCam Support pages.
*Make sure first the iON camera is up to date. To do so connect camera to PC, open iON program and select firmware check. If an update is needed, please perform the update first.
*Insert WiFi PODz in iON camera and secure PODz, but do not turn the WiFi PODz.
*Take 2 or 3 pictures. In order for the camera update to work a few photos must be taken first.
*Power WiFi PODz. WiFi PODz should be blinking indicating ready to connect.
*Connect to iON camera using your android or apple device and select WIFIPODZ. Enter password 123456789 to connect.
*Open iON Camera App from your device. You should get a message that a new firmware update is available for the WiFi PODz.
*After download, power off iON Camera and close your iON app from your smart device. From your android or apple device you must also turn off your WiFi.
*Power on your iON camera and then your iON WiFi PODz. *This is an important step. Your iON WiFi PODz LED will be solid blue for about 30 seconds, then it will blink 2 to 5 times and LED becomes solid blue again. Do not interrupt; the LED will be solid for another 30 seconds and will power off on its own. Please note the iON Camera will stay on.
*Press the iON WiFi PODz button once and the WiFi PODz will not power on. Pressed the iON WiFi PODz button a second time and the WiFi PODz will power on. The update is now complete.
*Enable your WiFi on your android or apple device and connect using the iON app.
*Make sure your iON camera is fully charged.
*Insert your memory card and power your iON product.
*Connect your camera directly to your MAC. Do not connect to USB hubs, keyboard or monitor.
*Your iON will show on your desktop as (NO NAME).
*Go to https://ioncamera.com and select your country followed by support and then drivers.
*Select iON Air Pro MAC version and confirm download.
*Once download is complete, move file to the root directly of your iON cameras memory, (NO NAME).
*Open the iON program and Select check (firmware). If an update is available select (Download).
*After download select (Install), a message remove (USB) will appear, do not disconnect yet.
*Close all windows and iON program.
*Select (eject) device.
*Disconnect the USB from back of iON camera. Your iON camera LED will flash green and red. Do not interrupt this process.
*When the camera stop flashing wait another 30 seconds.
*Your camera is now updated and ready to use with the newest firmware.
If you have downloaded the file more than once, the Mac may have added a download version number to the file name and the camera is not recognizing the application file name. Rename the file without the version info. Example: Mac may have renamed ion_v1.05 as ion_v1-1.05.
The Instructions will help you install the Mac Application Software on your camera and then use the Application Software to update your camera’s firmware. To Update Air Pro Software and Firmware using Mac:
1. Visit the ion website (www.iontheaction.com) to download the latest Mac software application version.
2. Insert a Micro SD card with at least 2MB free space into the camera.
3. Press the Power button to turn the camera on.
4. Connect your camera to the Mac via the camera’s USB cable.
5. Use Finder to locate and open the new device “No Name” (You should see a folder “DCIM” and the file ion.exe when you open it.)
6. Drag the downloaded file to the device in the same folder as ion.exe.
7. Double click the newly loaded file to open the Mac Application.
8. Select “Firmware Check”
9. Follow the On Screen Directions exactly if the Application indicates that the firmware should be updated.
To Update Air Pro Firmware using a Windows PC:
1. Click the Start Icon in the lower left corner of the PC Screen
2. Click/Open “Computer” from the menu
3. Take note of the current Removable Drives.
4. Turn the camera on.
5. Connect the camera to the computer via USB. (Requires a USB 2.0 port on the PC)
6. You should see a new Removable Drive be added to the “Computer” window. This is the camera.
7. Click/Open the new Removable Drive
8. Run the ion.exe application
9. Select “Firmware Check”
10. Follow the On Screen Directions exactly if the Application indicates that the firmware should be updated.
You can make sure you are running the latest firmware by using the Firmware Check option of the Windows or Mac Software Application..
To find out the specific version number the camera is running you can follow these steps:
1. Take a single still shot with the camera.
2. On a Windows Computer – Open the Start Menu and then Computer
3. Take note of the existing Devices with Removable Storage
4. With the camera On, connect the camera to a USB 2.0 port on the computer.
5. Watch for a new device to be added to the list of Devices with Removable Storage. This is your camera which is now accessible as just another folder on the computer.
6. Open the new folder and then successive folders DCIM/100Media. You are now looking at all the image files on the camera.
7. Right click on the new Still Shot file name and select Properties
8. Select the Details Tab
9. The Firmware Version is the Program Name in the Origin Section Example: Program Name v1.16